CHRISTMASTIME CHANGES
Any orders placed between 15th November 2024 until 20th December 2024 may be returned until 31st January 2025. Items must still be new and unused.
Our last delivery dates for Christmas vary on your destination.
For UK Mainland, place your order by Wednesday 18th December; for 2-3 working day delivery, and by Thursday 19th December for next working day. This allows time for something to go wrong!
For Northern Ireland and Channel Islands, please place your order by Tuesday 17th December.
For Ireland and mainland Europe, please order by Friday 15th December.
If you are ordering a custom product, please allow 3 additional working days.
Returns
You may return most new, stock, unopened items within 30 days of delivery for a full refund. We'll also pay the return postage costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For returns where you simply don't like it, changed your mind or ordered in error, you are responsible for the return postage cost. You can either send it back via Royal Mail or any other courier you like, or we can arrange a pre-paid returns label for you.
Custom items are not returnable. In the event of the item being faulty or incorrect, we will repair or replace it.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Delivery
We offer quick and affordable delivery to UK, and select EU destinations.
The majority of our products are stored in our warehouse in Redditch, so we can offer quick dispatch (same working day if ordered by 1pm), and delivery as quick as next working day.
Delivery Charges:
| Destination / Speed | Under £50 | £50 and Over |
| UK Mainland 2-3 Working Days | £4.99 | FREE |
| UK Mainland Next Working Day | £7.99 | £4.99 |
| Northern Ireland | £6.99 | £2 |
| Channel Islands | £20 | £20 |
| Republic of Ireland | £15 | £15 |
| Mainland Europe | £20 | £20 |
Note the above apply to standard sized items, with a maximum length of 1.2m.