Merchandise purchased at The Sports HQ may be returned to our warehouse within 7 days from the date of purchase provided that they are returned brand new and in the original packaging.

The customer will be responsible for the postage costs except for faulty items.

We will endeavour to sort out a problem within 5 days of receiving the complaint. Please report non-delivery after 7 days of placing the order. IT MUST BE before 21 days if delivery/non delivery is within the UK. If an item needs replacing please phone or email, within 14 days of receiving the goods, so we can make arrangements.

If the goods are faulty, damaged or different from those ordered, please contact us within 7 days of you receiving the order. We will replace the goods free of charge including postage, or give a full refund (if preferred) - within 30 days. It is important that you return the goods new and unused in the original packaging for you to receive a replacement or refund.

If the goods are ordered in error we will refund the goods in full, if sent back within 7 days of your receiving the order, but we will charge postage costs.

Please send Returns to:
Returns Department
The Sports HQ
Units 3 and 4 Lower Park Farm
Storrage Lane
Alvechurch
Worcestershire
B48 7ER
United Kingdom

An order may be cancelled without reason 7 days after being in receipt of the order. Payment for the goods will be refunded within 30 days of receipt of the returned goods. The Customer will be responsible for all postage costs.

The address for returns is:
The Sports HQ
Units 3 and 4 Lower Park Farm
Storrage Lane
Alvechurch
Worcestershire
B48 7ER
United Kingdom

Important: If you contact us after the given number of days above, The Sports HQ has the right assume that the order has progressed to completion. You will not have the automatic right of a refund.

The Sports HQ are committed to protecting your privacy, we use the information we collect from your shopping experience here to process orders. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you agree to join our mailing list then we use the e-mail address you supply, to inform you of updated product information and special offers. Please read on if you wish to learn more about our privacy policy.

What information do we collect?
When you order we need to know your name, shipping address, e-mail address, credit card or debit card number and expiration date. This allows us to process your order. When you sign up to our mailing list we only need to know your e-mail address and you will be sent details of new products and special offers in the store.

How do we protect your information?
The personal information which we hold will be held securely in accordance with our internal security policy.

Do we use cookies?
Yes we use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on your computer by your browser. We use cookies to enable you to hold the content of you shopping basket between visits, we do not store any personally identifying information in these cookies.

Will we sell your information?
The Sports HQ does not sell any information about their customers, it's as simple as that. We will not forward your details on to any third party at any time.

If you have any comments about our privacy policy then please contact us:

Email: sales@thesportshq.com
Phone: 01527 598388
Fax: 01527 596129

Or write to:

Whilst every attempt is made to accurately represent the products that we sell, product pictures are only intended as a guide and may not be identical to supplied goods. If you feel that a product description or picture is inaccurate or misleading, then please let us know and we will do our best to correct it.

Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve.

If you feel you have a complaint then please contact our Customer Services department:

E-mail: sales@thesportshq.com
Phone: 01527 598388
Fax: 01527 596129

Or write to:

Customer Services Department
The Sports HQ
Units 3 and 4 Lower Park Farm
Storrage Lane
Alvechurch
Worcestershire
B48 7ER
United Kingdom

You will be informed within 5 working days of our reply to your complaint. We will explain what actions we intend to take to resolve the complaint.

Credit/Debit Card Security

All financial transactions carried out with The Sports HQ take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access your details.