So you don't have to worry if all those
gifts you are buying aren't the perfect size, we've extended our returns period
all the way up to Thursday 25th January 2018.
Anything you order now, you can return
until that date, and get a full refund.
Changed your mind or not your size?
you can return your item to us, providing it is new, unused and complete
(including, if applicable, instruction manuals, fixings, screws etc).
You’ll need to pay for all postage costs
sending the item back to us. We’ll issue you a full refund for the amount you
originally paid for the item on placing the order, inlcuding shipping at the
rate for standard shipping to your location.
Not what you ordered or missing an item?
have sent you an incorrect item, first of all, we apologise! Please contact us
as soon as possible (firstname.lastname@example.org); we will have
the correct item out to you as quickly as we possibly can. We do sometimes
recycle boxes and use them to send multiple items or provided additional
protrective packaging. Please do ensure you have checked inside the package
prior to contacting us.
Something wrong from the
If your product arrives damaged or
faulty, or develops a fault within our extended returns period, please let us
know as soon as possible. We will endeavour to get the fault resolved as quickly
as possible. We will repair or replace the item, or if you prefer, issue a
refund. As long as you notify us beforehand, we will cover the postage
Something wrong further down the line?
product develops a fault during its warranty period, please stop using it
immediately and contact us. We will have the product working again as soon as
possible, either through repairing or replacing. We will cover all postage
costs. Please however note details about packaging in "Other Information"
What you need to
Email us at email@example.com as soon as you
can, and we will advise you from there. Make sure you include
your order reference number. For the quickest resolution, include
digital photos of the item or fault in question in this email.
When you return the item, we'll ask you to print,
complete and include our returns form - you can download this
What returns services do you
Smaller items, such as clothing and
shoes, can be returned using Collect+ - a service where you can drop off at a
local newsagent at your convenience. We can also arrange couriers to collect
from your home or work.
For items up to 10-30kg in weight, we use
Parcelforce/DX for the return, who will collect from your home or place of
Bulky items can only be returned with DX
Freight, who again will collect from your home or work.
Please note, these are all paid services and
are not offered free, unless we've sent the wrong item, or there's a fault with
There are a few other pieces of information to be
- Although the original packaging on our products
does state to retain for warranty purposes, we note from experience not
everyone heeds this advice. Should you not have kept the original packaging
and are not able to source your own suitable packaging we are able to supply
at a small additional cost. If needed please ask for details.
- There are no returns on items that are not 'off
the shelf' - so any custom fit, personalised, made to measure products cannot
be returned in any circumstances
- If a product has been mis-used, abused or
deliberately damaged, then we will not accept any returns, nor issue
replacements or refunds
- If we send you an incorrect item, we may post a
replacement to you before collecting the incorrectly sent item so that you get
your proper item with miminal delay. If we have asked you to return the
incorrectly sent item to us, and you do not within 30 days, we will charge you
for the incorrect item.
- If you have asked for a refund to your credit
card, please note it may take up to a week for it to appear back on your
- If you have not contacted us before
returning an item, then we may not accept the return
- If you do not include a cover note with
the return, we will be unable to idenfity it as yours. We will hold the item
for 1 week before disposing or returning to stock.
is the returns address?
Please send all returns to:
Units 3-4 Lower
Please note - if you haven't already
contacted us at firstname.lastname@example.org to arrange or authorise the
return, we will be unable to process it.
Please also remember to include a completed
returns form with your returned item(s) (you can download this
This allows us to process your return as quickly as possible.