Returns - The Sports HQ

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Order by phone 03444 821 977 (Mon-Fri: 8am- 6pm)
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Returns

Changed your mind or not your size?
No problem, you can return your item to us within 7 working days of receiving it, providing it is new, unused and complete (including, if applicable, instruction manuals, fixings, screws etc). You’ll need to pay for all postage costs sending the item back to us. We’ll issue you a full refund when the goods get back, including postage.

Not what you ordered or missing an item?
If we have sent you an incorrect item, first of all, we apologise! Please contact us as soon as possible (returns@thesportshq.com); we will have the correct item out to you as quickly as we possibly can.

Something wrong from the start?
If your product arrives damaged or faulty, or develops a fault within 30 days of receiving it, please let us know as soon as possible. We will endeavour to get the fault resolved as quickly as possible. We will repair or replace the item, or if you prefer, issue a refund. As long as you notify us beforehand, we will cover the postage costs.

Something wrong further down the line?
If a product develops a fault during its warranty period, please stop using it immediately and contact us. We will have the product working again as soon as possible, either through repairing or replacing. We will cover all postage costs.

What you need to do
Email us at returns@thesportshq.com as soon as you can, and we will advise you from there. Make sure you include your order reference number. For the quickest resolution, include digital photos of the item or fault in question in this email.

Other Information
There are a few other pieces of information to be aware of:

  • There are no returns on items that are not 'off the shelf' - so any custom fit, personalised, made to measure products cannot be returned in any circumstances
  • If a product has been mis-used, abused or deliberately damaged, then we will not accept any returns, nor issue replacements or refunds
  • If we send you an incorrect item, we may post a replacement to you before collecting the incorrectly sent item so that you get your proper item with miminal delay. If we have asked you to return the incorrectly sent item to us, and you do not within 30 days, we will charge you for the incorrect item.
  • If you have asked for a refund to your credit card, please note it may take up to a week for it to appear back on your statement
  • If you have not contacted us before returning an item, then we may not accept the return
  • If you do not include a cover note with the return, we will be unable to idenfity it as yours. We will hold the item for 1 week before disposing or returning to stock.