Changed your mind or not your size?
you can return your item to us within 7 working days of receiving it, providing
it is new, unused and complete (including, if applicable, instruction manuals,
fixings, screws etc). You’ll need to pay for all postage costs sending the item
back to us. We’ll issue you a full refund when the goods get back, including
Not what you ordered or missing an item?
have sent you an incorrect item, first of all, we apologise! Please contact us
as soon as possible (firstname.lastname@example.org); we will have
the correct item out to you as quickly as we possibly can.
Something wrong from the
If your product arrives damaged or
faulty, or develops a fault within 30 days of receiving it, please let us know
as soon as possible. We will endeavour to get the fault resolved as quickly as
possible. We will repair or replace the item, or if you prefer, issue a refund.
As long as you notify us beforehand, we will cover the postage
Something wrong further down the line?
product develops a fault during its warranty period, please stop using it
immediately and contact us. We will have the product working again as soon as
possible, either through repairing or replacing. We will cover all postage
What you need to do
us at email@example.com as
soon as you can, and we will advise you from there. Make sure you include your
order reference number. For the quickest resolution, include digital photos of
the item or fault in question in this email.
There are a few other pieces of information to be
- There are no returns on items that are not 'off
the shelf' - so any custom fit, personalised, made to measure products cannot
be returned in any circumstances
- If a product has been mis-used, abused or
deliberately damaged, then we will not accept any returns, nor issue
replacements or refunds
- If we send you an incorrect item, we may post a
replacement to you before collecting the incorrectly sent item so that you get
your proper item with miminal delay. If we have asked you to return the
incorrectly sent item to us, and you do not within 30 days, we will charge you
for the incorrect item.
- If you have asked for a refund to your credit
card, please note it may take up to a week for it to appear back on your
- If you have not contacted us before
returning an item, then we may not accept the return
- If you do not include a cover note with
the return, we will be unable to idenfity it as yours. We will hold the item
for 1 week before disposing or returning to stock.