Which Courier service do you use?
We use Yodel for the majority of UK mainland deliveries. TNT are used for large items which weigh more than 30kg e.g. heavy duty gazebos. European orders are sent via DHL. We also use Royal Mail and TNT for some smaller items as well.
What delivery options do I have?
Services available for UK Mainland are:
What is your cut off time for same day dispatch?Orders with upgraded delivery options placed before 4pm will be dispatched the same day (Mon-Fri) or the first working day (weekends or holidays).
- Standard 3-5 Working Days
- Next Working Day
- Next Day AM (9AM - 1pm)
- Saturday Service
Orders placed after 4pm will be dispatched the following working day. This is so customers who choose a specific timed service will know what day to expect delivery.
If you have ordered after 4pm but need the order to dispatch the same day, please call us on 03444 821 977 - in most cases we will be able to rush an order for you.
If I order today what is the fastest delivery?
We offer a next working day service delivery which costs slightly more than the standard delivery. If you order before 4 PM GMT and select this option you will receive it the next working day. All orders after 4PM will be carried forward to the next working day. This excludes personalised or custom fit goods as this takes a couple of days to process.
Are there any guarantees?
All of our products come with a one year guarantee, during which time we will repair or replace the item provided the problem is caused by faulty craftsmanship. All items need to be boxed or sufficiently wrapped for return.
If I don’t like the item can I return it?
Items can be returned to us for whatever within 14 days of purchasing. They must be in their original packaging and brand new. However the customer is responsible for postage costs and the refund can take up to 10 working days. You can find everything you need to know about returning an item by visiting our Returns Page
What is the procedure if an item is faulty?
Please visit our Returns Page if an item is faulty, and follow the steps on there. We will endeavor to have the problem resolved in the quickest possible way.
Can I order over the phone?
You can place your order over the phone by calling 03444 821 977.
Are you open to the public? Do you have a shop?
We are open to the public and we have a shop which you are more than welcome to look round. We are based in the Midlands near Redditch.
Our shop is open from 9am to 5pm Monday to Friday, and 8am to midday on Saturday. We are closed on Sundays.
Can I return personalised /custom fit items?
Unfortunately we cannot refund any personalised or custom fit items