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Order by phone 03444 821 977 (Mon-Fri: 8am- 6pm)
Order by 4pm for Next Day Delivery!
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FAQs

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UK Delivery

Which couriers do you use to deliver my order?

For small items weighing under 2kg (things like shoes or shirts), we generally use 13ten.

For medium sized items, generally up to around 30kg (this includes golf sets, cricket bats, lighter fitness equipment), we normally use Parcelforce.

For large or heavy items, we use Tuffnells or TNT.

How long does delivery take?

On the standard 3-5 working day service, over 95% of orders are delivered within 2 working days. However, we allow a couple of extra days to reach more remote areas.

Next working day delivery will arrive the following working day for almost all areas of the UK - there are some exceptions for those living in more remotes part of Scotland.

What is the cutoff time for next day delivery?

As long as we have received payment by 4pm, we will be able to dispatch your order that day (Monday to Friday). Please note, if there are extra fraud checks or we don't have confirmation of payment by 4pm, we won't be able to dispatch that day.


European Delivery

Which couriers do you use to deliver my order?

For small items under 2kg, we use your local Post Office.

For medium sized items (generally up to around 30kg), we use DPD.

For large or heavy items, we use TNT.

How long does delivery take?

You should allow between 3 to 7 working days for delivery. In many cases, especially to major metropoliation areas, you will receive your order even sooner than that.


Reward Points

What is your rewards points program?

We offer what we think is the best Reward Points program in the UK.

For every pound you spend on products today, you will earn 5 reward points.

Each reward point is currently worth 1p, so an order of £100 would currently earn the equivalent of £5 in reward points.

You have 90 days to use your reward points, after which they expire. You cannot transfer them, they have no cash value, and they must be used on your next order (i.e. you can't save them and combine reward points from multiple orders).

If you are a new customer, then you'll need to create an account as you purchase. This can only be done when you are purchasing with credit card.

If you are an existing customer placing a new order, or trying to redeem your existing reward points, make sure you log in to your account first. You can do that here.


Returns

Can I return an item to you for a refund?

You can return any item to us for a full refund within 14 days of you receiving it.

Please note, the item must be brand new, and wherever possible in its original packaging. Please note that if the item arrives back to us damaged due to insufficient packaging, we will not be able to issue a refund.

You will need to pay the postage to return the item back to us. Alternatively, we offer a number of services to make this easier for you - a Collect+ return which allows you to drop the item off at a nearby convenience store (only for small-medium sized items) and a full home collection (ideal for bigger items). Both of these are charged services, ranging from £5-£10 as a guide (though there may be exceptions).

Once we've received the item back, we'll inspect it as soon as possible, and then issue your refund. We aim to have this done within 3 working days of receipt, but please bear in mind sometimes, the payment provider may take longer to actually give you your money back.

Can I return an item to you for an exchange?

Absolutely. Please contact us in advance rather than just sending it back, so we know what to expect and what to do with it.

You'll need to pay for the postage back to us (or arrange a Collect+ or home collection - see above section for more info).

Once back, we'll send the item you wish to exchange to without any further charges to you.

Can I return custom fit/personalised products?

Unfortunately, we cannot accept any returns on custom fit or personalised items.


Warranties

What warranties are there on your products?

Unless otherwise stated on the product details page, all our new products come with a 12 month warranty.

This covers faulty craftsmanship, but does not cover neglect or misuse of the product.

We will repair or replace the product as we see fit, and we will cover all costs associated with this.

How do I make a warranty claim?

First of all, we're sorry you are having to read this section! We'll do everything we can to get your product back in action as soon as possible.

Please send us an email (returns@thesportshq.com), and be sure to include your name, order number, and a description of the fault.

In most cases, we will also require a photograph of the fault, to avoid having to do a physical collection and inspection. Please include that on your original email to expedite the process.

We'll then assess the fault, and figure out the best course of action.


Discount Codes and Coupons

Do you have any discount codes running?

From time to time, we run discount codes for our sites. The best way to find out about these and make sure you get the biggest discounts is to sign up to our email newsletter.

What are the terms of the discount code?

Unless stated otherwise, the discount code is only eligible to the price you pay for the product and excludes delivery costs.

How do I claim the code?

On the basket page, you'll find a Coupon Code box, right underneath where your products are listed. Please enter it there and click 'Redeem'.